Good questions man. Communication is done through e-mail (I send out an e-mail on Monday with everything we have discussed) and personal meetings. I try to get one-on-one as much as I can with each one of my staff (I’ll go anywhere to meet). This way I get get a feel for what they are thinking and can talk where they are comfortable.

I encourage them by constant praise and thanks for everything that they have done. However, I am always honest with what I think. I don’t sugar coat anything. I try and shoot straight with them as much as possible. Encouragement is both praising and “spurring” one another on, which can hurt at times.

Hope this helps.

-Jordan